Terms of Service

Effective Date: 12/15/2025

Welcome to Fuzzy Petz ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website located at https://www.fuzzy-petz.com (the "Website"), including any products, content, and services offered through the Website (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our Services.

1. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use the Services. By using the Services, you represent and warrant that you meet this requirement.

2. Use of the Services

You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to:

Violate any applicable local, state, national, or international laws or regulations
Infringe upon or violate the rights of others
Attempt to gain unauthorized access to the Website, servers, or systems
Interfere with or disrupt the security or functionality of the Services

We reserve the right to restrict, suspend, or terminate your access to the Services if you violate these Terms.

3. Accounts

If you create an account on Fuzzy-Petz, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information at all times.

4. Products, Orders, and Payments

All prices are listed in U.S. Dollars (USD) unless otherwise stated. We reserve the right to modify pricing, product descriptions, or availability at any time without notice.

By placing an order through the Website, you represent that all payment information provided is accurate and you authorize us to charge your selected payment method for the total amount of your purchase, including applicable taxes and shipping fees.

5. Shipping and Delivery

Shipping times provided are estimates only and are not guaranteed. Fuzzy-Petz is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other circumstances beyond our control.

6. Refund & Return Policy

We want you to be happy with your purchase. Our standard refund policy is outlined below:

Return Window: Refund or return requests must be submitted within 30 days of the delivery date.
Item Condition: Returned items must be unused, unworn, and in the same condition in which they were received, including original packaging and tags, if applicable.
Non-Refundable Items: Gift cards, downloadable or digital products, clearance items, and any items marked as final sale are non-refundable unless required by law.
Proof of Purchase: A valid order confirmation or receipt is required for all returns or refunds.
Refund Method: Approved refunds will be issued to the original payment method within 5–10 business days after the returned item is received and inspected.
Shipping Costs: Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to an error or defective product.

We reserve the right to refuse returns or refunds that do not meet the above conditions.

7. Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has shipped, it cannot be canceled and will instead be subject to the Refund & Return Policy above

8. Intellectual Property

All content on the Website, including but not limited to text, images, graphics, logos, designs, and software, is the exclusive property of Fuzzy-Petz or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, modify, distribute, or exploit any content without prior written consent.

9. Disclaimer of Warranties

The Services and all products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Fuzzy-Petz disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

To the maximum extent permitted by law, Fuzzy-Petz shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to your use of the Services or products purchased through the Website.

11. Indemnification

You agree to indemnify, defend, and hold harmless Fuzzy-Petz, its owners, employees, affiliates, and partners from any claims, damages, losses, or expenses arising out of your violation of these Terms or misuse of the Services.

12. Termination

We reserve the right to terminate or suspend access to the Website or Services at our sole discretion, without notice, for conduct that violates these Terms or is otherwise harmful to our business or users.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States and the State in which Fuzzy-Petz operates, without regard to conflict of law principles.

14. Changes to These Terms

We may update these Terms from time to time. Any changes will be effective immediately upon posting to the Website. Your continued use of the Services constitutes acceptance of the updated Terms.

15. Contact Information

If you have any questions about these Terms or our refund policy, please contact us:

Email: support@fuzzy-petz.com